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Customer service software is a set of tools used to collect, organize, respond to, and report on customer support requests.
A customer support system may be used to manage one or many communication channels, including email, live chat, messaging, and self-service, and it may also integrate with external communications tools like social media or group chat systems.
Companies typically use cloud-based customer service software to enable faster, more efficient customer support delivered by multiple customer service agents all working within the same tool.
| Help Desk Software | Live Chat Software |
| Customer Self-Service Software | Social Customer Service Software |
| Appointment Reminder Software | Call & Contact Center Software |
| Co-Browsing Software | Complaint Management Software |
| Conversational Support Software | Customer Communications Management Software |
| Customer Education Software | Customer Success Software |
| Digital Customer Service Platforms | Employee Monitoring Software |
| Enterprise Feedback Management Software | Experience Management Software |
| Feedback Analytics Software | Field Service Management Software |
| Other Customer Service Software | Proactive Customer Retention Software |
| Proactive Notification Software |
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